Add it. Plan it. Deliver it.

Pocket Freight (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you use our mobile applications, website and related services.

1. Information We Collect

We may collect the following information when you use Pocket Freight:

• Personal information including your name, email address, phone number and company details.
• Job, route, delivery and operational data entered into the app.
• Driver, vehicle and team information associated with your account.
• Proof of delivery data including signatures, photos, notes and attachments.
• Chat messages and uploaded documents shared within the platform.
• Device and technical information including device type, operating system, crash logs and app usage data.
• Location data where permission is granted for route planning, live tracking and delivery updates.

2. How We Use Your Information

We use your information to:

• Provide and maintain Pocket Freight services.
• Create, manage and optimise delivery routes and job stages.
• Enable communication between drivers, dispatchers and customers.
• Generate invoices, delivery confirmations and operational reports.
• Improve app performance, stability and user experience.
• Protect against fraud, misuse and unauthorised access.
• Provide customer support and respond to enquiries.

3. Sharing of Information

We do not sell your personal information. Information may be shared with:

• Cloud hosting and infrastructure providers such as Firebase.
• Analytics and advertising providers used to improve our services.
• Other users within your organisation where required for app functionality.
• Authorities or legal entities where required by law.

4. Data Retention

We retain your information for as long as your account remains active or as required to provide services, comply with legal obligations, resolve disputes and enforce agreements.

5. Security

We use appropriate technical and organisational measures to protect your information, including secure cloud infrastructure, authentication systems and encrypted connections. However, no method of electronic storage or transmission is completely secure.

6. Your Rights

Depending on your location, you may have the right to access, update, correct or delete your personal information. You may also request a copy of the data we hold about you.

7. Location Data

Pocket Freight may use location services to provide live tracking, ETA updates, route optimisation and operational visibility. Location data is only collected where permission has been granted through your device settings.

8. FreightCoins

Pocket Freight may track FreightCoin balances, transactions and usage activity in order to provide app functionality including job stage creation, route optimisation and feature contributions.

9. User Generated Content

Any information, files, photos, delivery notes, documents or attachments uploaded by users remain the responsibility of the user who provided them. By uploading content, you confirm that you have the necessary rights and permissions to do so.

10. Advertising and Analytics

We may use third-party analytics and advertising services to understand app usage, improve performance and support development of the platform.

Services may include:

• Firebase Analytics
• Google AdMob
• TikTok App Events SDK

These services may collect device identifiers, usage information, interaction events and advertising identifiers where permitted.

11. Children’s Privacy

Pocket Freight is not intended for children under the age of 13 and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions regarding this Privacy Policy or your data, please contact:

Email: support@pocketfreight.co.uk